Documentation
New Service
How to Get Another Auctus Apex Service
This document explains how existing users can request an additional Auctus Apex service by booking through the Buy or Upgrade flow or by contacting support and speaking with their assigned sales representative.
Options
Two ways to request another service
If you want to add another Auctus Apex service, use one of these two paths:
1. Go to the Buy or Upgrade page and book a call there
2. Open a support request and ask to speak with your assigned sales representative
Use the Buy or Upgrade page if you want the fastest direct path. Use support if you need guidance or already have an assigned representative.
Buy or Upgrade
Book a call from the purchase flow
Open the Buy or Upgrade area in the portal and select the option to book a call for the service you want to discuss. During the request, be specific about what you need so the conversation can be routed correctly.
State the service clearly and include any useful context about your organization, workspace, or current setup.
Support
Request help through support
If you prefer to go through support, open a support request and explain that you want to add another Auctus Apex service. Ask for the request to be routed to your assigned sales representative if you already have one.
Include enough detail to avoid back and forth. At minimum, state:
1. The service you are interested in
2. The organization or workspace involved
3. Whether the request is urgent
4. Any current service context that matters
Preparation
What to have ready before the conversation
Before the call or support follow up, prepare the basic information needed to evaluate the request:
1. Your business goal
2. The service you want
3. The users or teams involved
4. Any relevant timing requirement
5. Any existing subscription or workspace context
Clear input leads to a faster and more accurate recommendation.
Follow Up
What happens after the request
After you submit the request, monitor the portal for updates and respond promptly if support or your sales representative asks for more information.
If you do not receive a response within a reasonable period, follow up through support and reference the original request so the thread stays organized.