Field-tested briefs, live signals, and executable playbooks. Built for owners and operators who measure outcomes—not impressions.

Informational content. Not legal or financial advice.

SIGNALS
AI call routing ↑ conversion in hospitality pilots
•
Inbox triage ↓ first-response to ~20s w/ approvals
•
Outbound sequences: opt-out hygiene lifts deliverability

Featured Brief

Featured brief
BRIEF • HOSPITALITY OPS
AI Front-of-House: From Missed Calls to Measured Covers

A step-by-step play for routing, approvals, and evidence chains that convert inquiries into seated tables.

BRIEF • PROFESSIONAL SERVICES
Inbox SLA: 30s Without Chaos

Human-in-the-loop approvals with machine triage. Scripts, scopes, and metrics.

BRIEF • OUTBOUND
Outbound Governance That Doesn’t Tank Deliverability

Consent handling, quiet hours, and list hygiene that keep your domain alive.

Categories

Signals
Short, actionable observations from active deployments.
Briefs
5–10 minute reads that you can put in motion today.
Playbooks
Sequenced steps with roles, guardrails, and metrics.
Governance
Approvals, logging, and compliance that scale.

Latest

SIGNAL
Human Detection on Voice: 3 Checks That Cut Voicemail False Positives
Read more →
PLAYBOOK
Owner vs Gatekeeper: Routing Logic That Books Calls
Read more →
GOVERNANCE
Evidence Chains: What to Log and How to Prove It
Read more →

Subscribe to the Operator Brief

Weekly Intelligence. Signals, briefs, and one executable play—no fluff.

We’ll send the brief once a week. Unsubscribe anytime.

Turn Signals into Systems

If you need outcomes—not headlines—book a private briefing.