By the Numbers
↓ 78%
Time-to-response (voice/email)
↑ 41%
Booked conversions from inbound
↓ 52%
Operational cost per outcome
100%
Actions with exportable evidence
Metrics from controlled pilots. Full methodology shared under NDA.
Selected Results
Hospitality (Multi-location)
- Missed-call rate cut from 32% → 4%
- Table covers +18% via live routing
- Full call recordings + action logs
Professional Services
- Lead response SLA down to 14s
- Intake to booked consult +27%
- CRM hygiene via enforced fields
E-commerce
- Post-purchase CSAT +19 pts
- Return inquiries auto-classified
- Refund cycle time −38%
KPI Shift (90 Days)
| KPI | Baseline | With A.U.C.T.U.S. |
|---|---|---|
| First-response time | 2–6 min | 10–30 s |
| Booking confirmation | manual / delayed | auto + verified |
| Close-the-loop rate | 40–55% | 80–95% |
| Evidence completeness | ad-hoc | exportable chain |
| Ops hours per week | ~40–60 | ~18–25 |
Ranges shown; exacts depend on stack and volume.
30 / 60 / 90
Day 0–30
- Stack mapping, access scopes, guardrails
- Voice/inbox orchestration in shadow mode
- Daily brief + exception handling
Day 31–60
- Operator approvals, partial auto-execute
- SLA & loop-closure targets go live
- Audit exports validated with counsel
Day 61–90
- Expansion to outbound & task chains
- Leadership rollups & ROI model
- Handover or scale-out plan
Trust & Evidence
Audit-Ready by Default
Every action stamped with source, actor, and outcome—exportable on demand.
Scoped Access
Least-privilege roles, explicit approval gates for high-impact steps.
Security Posture
Encryption in flight and at rest; key rotation; posture brief under NDA.
Evidence pack available during evaluation.
FAQ
How fast do results show?
Meaningful deltas typically appear in weeks. Full 30/60/90 plan sets the baseline, then expands.
What if our stack is messy?
We map it, add guardrails, and start in shadow mode to avoid risk. No rip-and-replace.
Can we prove ROI to leadership?
Yes. Daily brief, KPI baselines, and exportable evidence chains tie actions to outcomes.